rpvip7 Privacy Policy
This page describes what we collect when you use rpvip7 and how we keep that data protected when you deposit via DANA, e-wallet, or another supported method. We process your information with care to comply with Indonesian data protection standards and provide you service across account registration, withdrawal verification, and game activity.
We collect information only where necessary to serve you. You can ask us what rpvip7 holds about you, and request correction or deletion under the conditions set out below. Our team in Jakarta responds to privacy requests within 10 business days.
We do not sell your data. We share it only with payment processors, game providers, and compliance partners where you have authorised access or where law requires it. This page covers our commitments and your rights.
What we collect and how we use it
When you open an rpvip7 account, we ask for your name, date of birth, email, phone, and address. During your first withdrawal, we collect a photo ID and proof of address to verify your identity. We store this information to operate your account, process deposits and withdrawals, detect fraud, and comply with financial regulations.
We also collect activity data: which games you play, how much you deposit and withdraw, IP address, device type, and browser details. rpvip7 uses this to improve the platform, resolve technical issues, and investigate disputes. We keep activity logs for seven years to assist with future account recovery or complaint handling.
When you contact our support team, we record your emails and in-app messages. We retain these for 12 months to track your issue history and train our team. If you contact us with a complaint, we keep records for two years to evidence our response.
- Payment data
- We store your linked DANA, e-wallet, mobile banking, and bank account details encrypted. You can remove payment methods anytime in your account settings.
- Location
- We note your region (Jakarta, Surabaya, Bandung, or elsewhere) to check service availability and apply local law. We do not track your real-time location.
- Cookies
- rpvip7 uses session cookies to keep you logged in and analytics cookies to count visitors and track page behaviour. You can disable cookies in your browser; you will remain logged in but some features may not work.
Third parties and international transfer
We share your data with: payment gateway providers (who process local payment and online payment deposits), game software providers (who run slots, live casino, and sports markets), and email services that send us your account and withdrawal confirmations. These partners are bound by confidentiality agreements and may not use your data except to serve us.
Our servers are located in Indonesia and Singapore. Your data may be accessed from either location. Some processors sit outside Indonesia; we require them to meet Indonesian data protection standards before we share your information with them.
Your rights and account closure
You have the right to request what data we hold about you on rpvip7. Contact us with "Data Access Request" in the subject line; we provide a copy within 10 days. You can ask us to correct, update, or erase your information, except where we must keep it for legal or financial record-keeping (typically seven years for transaction history).
If you close your rpvip7 account, we delete personal data (name, address, phone) after one year. Transaction records, game logs, and support tickets are kept for seven years to assist with future disputes or account recovery requests. We do not delete data if an investigation or dispute is pending.
Data breaches are reported to affected users within 48 hours. If we discover unauthorised access to an rpvip7 account, we lock it immediately, contact you, and provide steps to secure your funds. Our support team is available in English via email during business hours to guide account recovery.
Contact and updates
To exercise your privacy rights, email us with "Privacy Request" in the subject line. Describe what you need (access, correction, deletion, or to opt out of cookies). Our team responds within 10 business days. If you are in Surabaya, Medan, or another Indonesian city and have local questions, we can arrange support via phone during Idul Fitri closures and other holidays through our email queue.
We update this policy when our practices change. Material updates are emailed to your rpvip7 account address. Continued use of rpvip7 after an update means you accept the new terms. This policy is governed by Indonesian law and applies to all rpvip7 users globally where our service is available.